Privacy Policy

Hum kaun hain

AgenticVani ("hum", "hamein") ek small business software product hai jo Mohali, India se chalaya jata hai. Aap humse agenticvani@gmail.com par contact kar sakte hain.

Hum kya collect karte hain

Jab aap WhatsApp ya email par humse contact karte hain, hum aapka naam, phone number aur message history store karte hain taaki hum reply aur follow up kar saken.

Jab aap koi product khareedte hain, hum invoicing, delivery aur support ke liye product naam, price, purchase ki date aur WhatsApp number record karte hain.

Hum aapka customer data NAHI collect ya store karte. Hum jo Google Sheets dete hain woh poori tarah AAPKI Google Drive mein rehti hain. Un sheets ke andar ke data ka humein koi access nahi hai jab tak aap support ke liye specifically share na karein.

Hum aapka data kaise use karte hain

Aapne jo product khareeda hai, use deliver karne aur setup support dene ke liye.

Relevant product updates aur kabhi-kabhi tips bhejne ke liye (WhatsApp par 'STOP' reply karke aap kabhi bhi opt out kar sakte hain).

Aapke sawaal, refund requests ya feedback ka jawaab dene ke liye.

Hum kya nahi karte

Hum aapka data kabhi kisi ko nahi bechte.

Hum aapka phone number ya email third parties ke saath share nahi karte, jab tak law se zaruri na ho.

Hum apne Google Sheets ke andar koi advertising networks ya trackers nahi chalate.

Aapke rights (DPDP Act 2023)

Aap email karke humse apne baare mein store kiye gaye saare data ki copy maang sakte hain.

Aap kabhi bhi apne data ko delete karne ki request kar sakte hain — hum 7 business din ke andar comply karte hain.

Aap kabhi bhi marketing messages ke consent ko withdraw kar sakte hain.

Grievance officer

Privacy se related kisi bhi concern ke liye, hamare grievance officer se agenticvani@gmail.com par contact karein. Hum DPDP-related queries ka 72 ghante ke andar jawaab dete hain.